rubahjitu Platform Privacy Notice

This page describes what we collect when you use rubahjitu and how we keep that data protected. We collect personal information during account opening (email, phone number, government ID, proof of address), during gaming sessions (betting history, game outcomes, account balance), and during payment processing (deposit and withdrawal records). We use this information to verify your identity, process your transactions, settle disputes, and comply with applicable law.

We at rubahjitu treat your data as confidential. Your KYC documents (ID, proof of address) are encrypted and stored on secured servers; we retain them only as long as legally required or until your account is closed and the retention period expires. Your gaming history and transaction records are logged for settlement and audit purposes but are not shared with third parties except where law requires or where we engage payment processors to handle your deposits and withdrawals.

Our privacy practices apply to all users in Jakarta, Surabaya, Bandung, Medan, and other supported jurisdictions where rubahjitu operates. If you have questions about how we handle your data, contact our support team via the in-app chat or email. We respond during business hours (09:00–18:00 Jakarta time, weekdays) and queue off-hours requests for the next business day.

Data We Collect and How We Use It

We at rubahjitu collect the following categories of data when you open an account and use our platform:

• Identity and verification data: government-issued photo ID, proof of address (utility bill or bank statement), email address, phone number. We use this to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) regulations.
• Transaction data: deposit amount, payment method, withdrawal amount, settlement date and time. We log all transactions to enable settlement, dispute resolution, and regulatory reporting.
• Gaming data: bets placed, game outcomes, time of play, balance changes. We track this to calculate payouts, detect fraud, and maintain account records.
• Device and connection data: IP address, browser type, device model, operating system. We use this to detect unauthorised access attempts and improve platform security.
• Communication data: support tickets, chat messages, email inquiries. We retain these to resolve disputes and improve customer service.

KYC data retention

We retain government ID and proof of address for as long as your account is active, plus five years after closure for regulatory compliance.

Transaction logs

Deposit, withdrawal, and gaming records are retained indefinitely to support dispute resolution and audit trails.

Inactive account data

Accounts inactive for two years may be archived; we retain core data but may delete non-essential logs.

Third Parties and Data Processors

We at rubahjitu engage third-party processors to handle specific functions on our behalf. These include:

• Payment processors: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet operators. We share your deposit and withdrawal requests (amount, timestamp, payment method) with these processors to settle transactions.
• Cloud infrastructure providers: We host our servers on cloud platforms that may be located outside Indonesia. Your data is encrypted in transit and at rest; the provider's terms of service govern their handling of data.
• Customer support systems: We use third-party ticketing and chat platforms to manage support requests. Your messages and account information may be processed by these platforms.
• Regulatory authorities: If law requires or if we suspect fraud or money laundering, we disclose relevant data to government agencies or law enforcement.

We do not sell or share your personal data for marketing purposes. We do not rent your contact information to third parties. We only share data where necessary to process your transactions, settle disputes, or comply with law.

Your Rights and Data Security on rubahjitu

We at rubahjitu implement standard security practices to protect your data. Your password is hashed (not stored in plaintext); your KYC documents are encrypted using TLS 1.2 or higher; your account balance is protected by access controls that verify your identity before allowing withdrawals. We do not guarantee absolute security—no platform is completely immune to breach—but we maintain industry-standard safeguards.

Your data may be transferred to servers located outside Indonesia as part of our cloud infrastructure. By using rubahjitu, you consent to this transfer. Our processors are bound by data protection obligations equivalent to those in Indonesian law.

Your Rights Regarding Your Data

You have the right to request access to your personal data on rubahjitu. Contact our support team with your request, and we will provide a copy of the data we hold about you within 10 business days. We may charge a small administrative fee if your request is complex or repetitive.

You have the right to correct inaccurate data. If your email, phone number, or address is incorrect on your account, contact support and we will update it. You may also request deletion of your account and associated data. Once your account is deleted, we retain core transaction records for five years per regulatory requirements but purge non-essential information.

You do not have the right to withdraw consent to KYC verification—this is a legal requirement for gaming operators and we cannot process your account without it. However, you may delete your account at any time, which stops all future data collection, though historical records are retained as described above.

Cookies and Tracking

We at rubahjitu use session cookies to keep you logged into your account. These cookies expire when you close your browser or log out. We also use analytics cookies to track how users navigate our platform and identify technical issues. We do not use tracking cookies for advertising or behavioural targeting.

You may disable cookies in your browser settings, but this may impair rubahjitu functionality (e.g., you may be logged out between page loads). We do not require you to accept non-essential cookies; session cookies are necessary for the platform to function.

Policy Changes and Contact

We may update this privacy notice periodically to reflect changes in our practices or legal requirements. We notify active users of material changes via email and in-app alerts. Continued use of rubahjitu after an update means you accept the revised privacy notice.

If you have questions about how we handle your data, or if you wish to exercise your rights to access, correct, or delete your data, contact our support team. Our English-speaking team responds during business hours (09:00–18:00 Jakarta time, weekdays). We aim to respond to privacy requests within 10 business days.

Our services are available only where local law permits. Your privacy rights and our data handling obligations are determined by the laws of your jurisdiction and Indonesian regulations governing our platform. If a conflict arises between this notice and applicable law in your jurisdiction, applicable law prevails.