rubahjitu Account & Payment FAQ

No. Each person may hold only one account on rubahjitu. If we detect that you are operating multiple accounts, we will suspend all of them and may forfeit any balances. This rule applies regardless of the device, browser, email address, or payment method you use. Multiple accounts are a sign of fraud or circumvention of betting limits, both of which violate our terms. If you have lost access to an account and need to open a new one, contact our support team with proof of identity and we will help you recover the original account or authorise a new one.

We accept deposits of any amount above a minimum threshold (typically our welcome offer for e-wallets like DANA, e-wallet, mobile banking, and our welcome offer for bank transfers via local payment, online payment, e-wallet, mobile banking virtual accounts). Deposits via local payment or online payment also observe a our welcome offerinimum. There is no maximum deposit per transaction, but your account may have daily or monthly limits based on your account status and verification tier. When you attempt a deposit, our system will display the applicable limits for your account. If you exceed a limit, the transaction is declined; you can resubmit it the next day or request a limit review by contacting support.

Live-dealer tables are broadcast from a studio and feature real dealers. Games include blackjack, roulette, baccarat, and Dragon Tiger. You place wagers in real time and the outcome is determined by cards dealt or wheels spun on camera. Slots are algorithmic games where you spin a digital reel and outcomes are determined by random number generators. Live-dealer games settle within seconds to minutes; slots settle instantly when you press spin. Live-dealer games mimic physical casino play; slots are faster-paced and require no strategy. Both are available on rubahjitu; you choose based on your preference and how much time you have.

You may request deletion of your account and associated data by contacting our support team via in-app chat or email. State clearly that you request account closure and deletion of personal data. We will close your account immediately; however, we retain core transaction records (deposits, withdrawals, bets) for five years per regulatory requirements. We delete non-essential information such as chat logs and promotional history within 30 days. Any outstanding balance is returned to your original payment method within three to five business days. Note that deleting your account is permanent and cannot be undone.

Yes. We support bank transfers to virtual accounts (VA) issued by e-wallet, mobile banking, local payment, and online payment. When you choose bank transfer as your deposit method, we generate a unique virtual account number for you. You transfer funds from your own bank account to this VA using internet banking or mobile banking. The transfer settles within 24 hours; most transfers complete within one to four hours. Virtual accounts are more secure than direct account transfers because your personal bank details are not shared. If you prefer a faster method, use e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, which settle within minutes.

Our weekly cashback offer returns a percentage of your net losses (if any) from the previous week as bonus credit. The offer applies to losses on slots, live-dealer tables, and esports markets but not to football betting. Cashback is calculated every Monday and credited to your account by 12:00 noon Jakarta time. The amount depends on your account status and activity level. To check your eligibility and the cashback percentage for your account, visit the promotions section in-app. Cashback credit is subject to terms and conditions; it may have wagering requirements before you can withdraw it. Read the promotion details carefully before opting in.

Our live chat support team is available during business hours: Monday to Friday, 09:00–18:00 Jakarta time. We are closed on Indonesian public holidays including Idul Fitri, Idul Adha, and Imlek. During these periods, inquiries are queued and answered the next business day. Outside business hours, you may submit a support ticket via email and we will respond within four hours of the start of the next business day. For urgent account issues (such as account suspension or a failed withdrawal), email support and clearly mark your message urgent so it is prioritised when the team comes online.